Irate customer: 7 tips How to Handle Angry and Abusive Customer Calls
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Irate customer: 7 tips How to Handle Angry and Abusive Customer Calls
In this video, we discuss how to deal with angry customers as a call center agent, including 7 tips on how to deal with them and a step-by-step guide for different scenarios. Confrontations can be a nightmare. Unfortunately, they are a fact of life for many call center agents, who have to deal with angry customers daily. Some reports even ...
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