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How to Calculate the Net Promoter Score® (NPS®)?
2:12
YouTubeZonka Feedback
How to Calculate the Net Promoter Score® (NPS®)?
In this video, we learn how to calculate the Net Promoter Score® or the NPS®. The NPS® question asks how likely you are to recommend us to a friend or colleague. The answers range from a scale of 0 to 10 where 0 represents not at all likely and 10 represents extremely likely based on the scores that customers give you. The NPS is divided ...
281 viewsAug 18, 2023
Net Promoter Score Explained
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