3 days ago · NPS Prism® is a Net Promoter Score benchmarking platform to grow loyalty and sales. Get unbiased NPS scores for you and your competitors.

Take customer experience to an even higher level with NPS Prism ®, our breakthrough benchmarking service that lets you compare your customer episodes—the discrete …

Building on the Net Promoter Score, the Net Promoter System provides a reliable way to focus an entire organization around earning customers’ loyalty.

NPS Prism extends the power of the Net Promoter Score SM and Net Promoter System SM by providing industry-specific benchmarks and insights that guide customer-experience priorities.

For Net Promoter System companies, a competitive benchmark score informs big-picture decision making by executives on topics such as goal setting, investment priorities, talent allocation, …

Feb 21, 2024 · This report summarizes each industry's key customer sentiment metrics, including relationship NPS (rNPS), which captures the overall customer sentiment about a particular …

Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, discusses how competitive benchmark Net Promoter Scores provide an objective and fair …

Mar 6, 2019 · NPS Prism addresses a crucial problem for business leaders: the lack of reliable, high quality Net Promoter Score® benchmarks for gauging competitive performance and …

Bain partner Jason Barro and others realized that Bain could turn its existing Net Promoter Score® methodology into a subscription-based customer experience benchmarking platform …

Jul 11, 2023 · The most reliable of the firms providing such Net Promoter Score benchmark data, I believe, is a relatively new firm backed by Bain & Company called NPS Prism. The chart …