Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Please wait for the next available AI representative, your call is important to us.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

D ial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...

This collaboration marks a significant step in Aramex’s commitment to delivering seamless, AI-driven customer interactions at ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

New Florida-based venture aims to modernize and franchise traditional trades like tailoring, shoe repair, and upholstery, to ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...