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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

I ported out all my numbers in October of 2024. Afterwards I expected a prorated bill or final bill of some sort. Never ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The AI revolution finally arrived at Lowe’s this week with the launch of a customer service app. It is designed to help workers assist shoppers more quickly.

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...