Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Southwest Airlines has unveiled new baggage fee charges after allowing up to two free checked bags for decades. Here's what it will mean for Southwest fliers.

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Southwest Airlines announced on Tuesday it will begin charging passengers for checked luggage, officially ending its ...

New economy class seating on Southwest Airlines. J.D. Power said customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on ...

Customer rewarded the company with their loyalty. Southwest achieved a status that other brands ... Target remains the platinum sponsor of the upcoming NYC Pride parade. Participants’ reactions to the ...

Last month, Southwest Airlines announced a few major changes to the airline's policies as they eliminated their longstanding policy of free baggage as well as their open seating policy on their ...

Related: The Day Southwest Died': Reactions pour in about the carrier's big changes ... speaking to me in Washington, D.C., on Jan. 15. "The customer is going to get a boarding position and then ...

Southwest Airlines recently announced that it would begin charging passengers for checked baggage starting May 28, 2025—a move that has sparked a strong reaction from customers ... to Southwest’s ...

Just over one year into Tony Roach’s tenure as head of customer experience at Southwest, his priority remains the same: “We're still at the trust game,” Roach said. The goal, however ...

Millions of people, myself included, believed it. I’ve been a loyal Southwest customer for my entire adult life. Don’t tell Dave Ramsey, but I’ve even had the Southwest credit card — paid ...