The carrier has started assigned seating and bag fees, leading to mixed results and a projected revenue increase from fees, ...

Southwest Airlines has made headlines for new policy changes, much to the disappointment of its passengers. Now, the company's CEO is speaking out.

The new customer of size policy will go into effect on January 27. Until then, Southwest travelers will abide by the ...

A shift is on the horizon at Southwest Airlines. The carrier known for its customer-friendly policies and affordable airfare announced changes to its baggage and fare structure in an effort to ...

Overall, Southwest Airlines' changes to its Rapid Rewards program have sparked mixed reactions. While the airline aims to improve profitability, customers may feel penalized by the changes.

Such a "massive change," as Matulich put it, is bound to cause friction among Southwest's customer base. Customers will pay up, but only if they're confident they'll get a better experience.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Southwest's fleet size as of 2025 is an all-Boeing 737 grouping of 803 total aircraft, as compared to Frontier's, which is smaller not only in the size of the planes, but also in number: only 132 ...

San Diegan Shandon Harbour, who’s been a Southwest customer for more than three decades, said she put considerable effort into lobbying on behalf of preserving the existing skycap team but to no ...

Southwest has struggled to track along with changing customer preferences post-pandemic. The pricing of individual options and bag fees has proliferated through the industry in recent years.

Southwest has just announced a change in policy that will now charge you for your checked bags. They want a piece of the $5 billion in luggage fees that the other airlines are collecting.

Stephen M. Keller, 2018 By Troy Kless – KHOU 11 Mar 12, 2025 Preview this article 1 min ...