Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than 700 data points on every aspect affecting today’s contact ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

RingCentral Contact Centre integrates NICE’s CXone cloud contact centre with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing ...

As brands wrestle with the challenges of integrating and getting value from AI, businesses are increasingly falling into the trap of adopting generic AI solutions for customer service—leading to ...

Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often inaccurate or unclear and are costly and time consuming. NICE ...