Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards Content Guru and Together, a class-leading lender and property finance expert ...

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to offer the industry ...

Calabrio has been selected as the Highly Commended finalist in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards.

IPI have announced the launch of its first partner programme, Evolving Together. The tiered programme will provide partners with the resources and support to deliver IPI’s ElasticCX suite of solutions ...

Suffolk’s once-in-a-generation, state-of-the-art fire control room / contact centre goes live. A new era in emergency response has begun in Suffolk, as Suffolk Fire and Rescue Service unveils its ...