Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Southwest Airlines has unveiled new baggage fee charges after allowing up to two free checked bags for decades. Here's what it will mean for Southwest fliers.

We're going to get started here. Thank you, everyone, and welcome to Day 2 of Bernstein's 41st Annual Strategic Decisions Conference. My name is David Vernon. I cover U.S. airlines and airfreight and ...

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

New economy class seating on Southwest Airlines. J.D. Power said customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on ...

Southwest Airlines has made a lot of controversial changes in recent months in an attempt to boost its profits, inclduding ...

“It a part of Southwest’s ongoing efforts to reduce costs, but at what price to the customer experience? James Marshall, a Southwest Airlines skycap, helps travelers with their luggage at the ...

On May 7, Southwest Airlines made an exciting announcement for passengers. The airline announced that it was recognized by J.D. Power as the Best Airline for Economy Class Customer Satisfaction ...

Southwest asked the Department of Transportation for permission to fly to more than 100 countries. It comes as the budget airline works to overhaul its business model amid falling profits. For now ...