When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

The children’s menu deserves recognition for its playful approach – items like “Rugrats Short Stack of French Toast” and “Daffy Duck Short Stack of Pancakes” bring smiles to young faces while ...

Blackfoot, Idaho isn’t trying to impress anyone with skyscrapers or trendy nightclubs, and that’s precisely its charm. Situated in the fertile Snake River Plain, this unassuming town has mastered the ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

Customer support is moving far beyond traditional call centers and static FAQs. The catalyst for this change is AI Retrieval, ...

Tampa General cuts call wait times 58% using Hyro AI agents, improving scheduling and reducing call abandonment in three months.

These mortgage sales scripts help you stay professional, proactive and effective — turning every interaction into a chance to grow your business.

Get insights on why Nvidia's AI boom may signal market trouble and a bursting AI bubble. Learn what this means for the S&P ...

PRESSADVANTAGE – Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of ...

Maximus’ Evan Davis explains how agencies can unlock the data inside federal contact centers to deliver faster, more empathetic service at every touchpoint.

Practical strategies to make a multigenerational home work. Set roles, share labor, protect privacy, and build routines ...