Bank of America provides AI tools that can help relationship bankers prep for a meeting with a client, but it doesn't aim to automate the bank-client relationship, Gopalkrishnan told BI.

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How Bank of America scaled AI Front view of the Bank of America Tower in Charlotte, North Carolina on June 18, 2022. Nearly 90% of the company's 213,000 employees now leverage the Erica for ...

Bank of America Corp. BAC is ramping up its investment in artificial intelligence, planning to spend $4 billion on AI initiatives over the next year—nearly a third of its annual $13 billion tech ...

Banking on AI. In 2025, Bank of America will use a chunk of its $4 billion AI investments to provide enhanced search and assistance for ... though the company declined to name the tools being used.

Enterprise: Bank of America leverages AI and GenAI tools like Erica to enhance employee efficiency, client service, and drive innovation across global business operations.

Brian Moynihan, chief executive officer of Bank of America Corp., during a Bloomberg Television interview on day three of the World Economic Forum (WEF) in Davos, Switzerland, on Thursday, Jan. 19 ...

According to a Bank of America Global Research analysis released this week, spending on agentic AI could reach $155 billion ...

Some financial institutions are prioritizing internal AI tools to enhance daily operations. For example, Morgan Stanley and Bank of America have trained staff to use AI with human supervision ...