For those who said governments could not move fast, our recent experience revealed otherwise. But it’s more than working from home — the public sector must be able to legislate, educate and deliver ...

Blue Yonder CEO Duncan Angove used ICON 2026 to announce a manifesto commitment to automating the software implementation ...

At its Think 2026 event IBM debuted its AI Operating Model framework for AI agent adoption and the role sell, build and ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into ...

Arvind Krishna says the key to unlocking returns on AI is less about technology alone than a wholesale shift in the way companies approach their workflows.

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. Image: Adobe Stock IT operating models are in ...