On Monday I shared my first impressions of Microsoft’s updated Hotmail, their free, web-based email service. Today I go into a little more detail about what is, and isn’t, possible in Hotmail. On ...

For over a year now, email deliverability experts have been talking about the 'fact' that ISPs use engagement metrics (typically not defined by these so-called experts) to determine inbox placement.

Few people can say that they never let their inbox get out of control. Even if you’re more of an inbox zero devotee, there’s a fair chance you find yourself with a flooded inbox when you return from ...

When we check our email or log into social networks on our mobile phones, it’s natural that we trust it will bring us to the right place. Microsoft is reporting that some Hotmail users have been ...