To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Most practices have good customer service, but good is no longer good enough. To stand out in today's crowded dental field, you need to provide great customer service. Patients are always at risk for ...

In a growing business, the myriad daily tasks of getting whatever a company produces “out the door” can be all-consuming. Lots of energy is typically focused on cash flow management, finding and ...

Staff at physician practices could benefit from a little more customer service training, leaders say. The Medical Group Management Association polled 931 practice leaders and nearly half (47%) said ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

“Best-in-class” customer service and support is what all services organizations strive to achieve. However, many experts suggest that attaining best-in-class status in all aspects of customer service ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

One of the keys to creating patient loyalty is providing superior customer service. Practices will do well to remember to always consider the point of view of the patient. Although serving your ...

Keeping track of customer perceptions of your business is a way to help ensure you are providing optimum levels of care to patrons who support your company. Monitoring and controlling customer service ...

Good news, business owners of today: You're doing something right. In a recent survey by communications software provider CorvisaCloud, 60 percent of consumers said they believe that customer service ...

Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they ...

Today’s consumers typically do a lot of online research before deciding to engage with a company’s product or service. Part of this research may entail reading reviews from other customers to see what ...