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PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...
AI doesn’t fix broken CX. It amplifies the flaws already present. If your service is impersonal, AI won’t change that. It will just make the same mistakes faster. Blaming AI missteps. AI is often ...
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...
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More than half of consumers – 54% – said they would stop using a brand after just one bad experience. The news is worse if your target market is millennials: 57% will abandon your brand, this ...
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