FAIRFAX COUNTY, Va., Sept. 11, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider, has been named a top five leader in the 2024 CRM Industry ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Building emotional loyalty with customers and employees might be the secret to long-term business success. Emotional loyalty is the strong emotional bonds people attach to brands, products, services, ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM (original equipment manufacturer) to Cisco’s Unified Contact Center ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that its analytics and workforce optimization offerings have won the CRM Service Leaders Awards. The winning NICE solutions stood ...

E.piphany Inc. laid off about 15% of its 660 employees in an attempt to cut costs and meet its year-end goal of being profitable, according to a company spokeswoman. The San Mateo, Calif.-based ...