Excited and engaged customers bring in 23 percent more profits. However, with advancing technology and decreasing face-to-face encounters, companies are having to find new ways to get customers ...

Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

In order to function properly, any business needs feedback from their customers in order to make calculated moves. Basically, the market follows the needs of the consumers, not the other way around.

The warmth and vibrancy of summer feel like a refresh button and give us the opportunity to look at things with a boost of energy and new eyes. Any good business is continually evaluating areas to ...

Umama Ali is an experienced content writer with a passion for gaming. He has been immersed in video games for as long as he can remember. When he is not playing video games, he can be found playing ...

An underrated aspect of being a business leader is the ability to listen. It means taking in and really considering the opinions of colleagues, advisers and peers. But listening to and finding ways to ...

Christian has three years of experience writing in the gaming industry, including guides and reviews, for publications such as Dualshockers, Attack of the Fanboy, and PC Invasion. He has been an avid ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

In order to make a ton of money in Discounty, you want to have your customers purchase as many items as possible each shift. This will mean more work at the cash register, but also more money in your ...