CHARLOTTE, N.C. — A new phone scam is targeting Verizon customers called the "54 Scam" and the phone number that shows up on the phone looks like one Verizon uses. The call comes in as technical ...

There seems to be no end in sight for mass tech layoffs, as Verizon reportedly told a bunch of their customer service employees that layoffs were all but certain to hit their company next. If you’ve ...

WASHINGTON, DC (WUSA9) -- "To redeem your $54 please visit www.verizon54.com." It's the message Kellen Barranger recently received on his cell phone. "I got a voice mail from a phone number that ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

The LG Revolution is getting a new remote access app that will let a Verizon rep take control of your phone -- with your consent, of course. Share on Facebook (opens in a new window) Share on X (opens ...

A federal appeals court on Tuesday upheld a ruling by the Federal Communications Commission to prohibit some of Verizon's tactics to retain customers. Verizon had been contacting customers upon ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...