Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

Everyone knows that you have to take care of your customers. However, many business owners forget that they have two kinds of customers, internal and external customers. Internal customers are all of ...

Brigade Hospitality Services Ltd. (BHSL) is a multidisciplinary hospitality and life style group. It is is a wholly owned subsidiary of Brigade Enterprises. Formally registered in June 2004, B rigade ...

Internal customers include current employees, distributors, vendors or departments. These type of customers are integral in varying points of the product line and depend on their employer to provide ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

The idea of putting the customer first is not a new concept. Today, it is understood that it is important to provide exceptional service to your external customers in order for businesses to be ...