Twitter Introduces Customer Service Bots to speed up customer service with quick replies and welcome messages in direct messages. Twitter announced two new features to create better conversational ...

Netflix has quietly pulled the plug on its popular Twitter customer-help account after 13-plus years and more than 900,000 tweets, Variety has confirmed. A Netflix spokesperson told Variety that the ...

Some airlines will no longer handle customer service requests over Twitter. The decision came after Elon Musk began charging for access to Twitter's API and for verification. So far, just Air France ...

A couple of major European airlines, including Air France, are telling travelers not to contact the company through Twitter. Twitter has long provided a fast way for frustrated fliers to reach airline ...

In the days before social media, if you wanted to get a hold of customer service, it meant wading deep into the treacherous waters of phone trees and hearing “Oh, this is the wrong department for that ...

I'm a content marketing executive based in London. I've got a keen eye for the apostrophe and am a big fan of .gifs. For the modern brand online, dealing with customers face-to-face isn’t an issue – ...

A dedicated customer service account will try to assist you directly as well as offer tips and tricks on Apple products and services. Lance Whitney is a freelance technology writer and trainer and a ...

I recently realised that this is a question that all my clients raise when they begin engaging with their customers through social media. It was a question I was starting to dread because I wasn’t ...