In our latest installment of this multipart series on building intelligent bots using Google Dialogflow and Contact Center AI (CCAI), we discuss how the engagement surface determines whether or not to ...

Cloud communications firm Twilio Inc. today announced a host of updates to its customer engagement platform that it said are aimed at helping businesses to establish more profitable, long-term and ...

According to Jeff Lawson, Twilio CEO and co-founder, chief information officers (CIOs) have begun to change their minds about customer engagement. Where once CIOs used to focus on creating great ...

Customer engagement platform provider Twilio today at its SIGNAL 2022 event introduced Twilio Engage, Silent Network Authentication, and enhancements to its Flex and Voice products. "My conversations ...

Twilio has enhanced its customer engagement platform with new features. These were announced this week at Twilio’s Signal event. One provides a password-less approach to customer onboarding. That tool ...

Dine in for two, suggests Marks and Spencer, but will its customers be so keen to digest its new AI system? The famous retailer has tied up with Twilio to give its customer communications an AI twist.