Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the high-pressure world of professional services firms, key decision-makers often grapple ...