The worldwide text analytics market is projected to reach $29.42 billion by 2030, growing at a CAGR of 17.8% from 2021 to 2030, according to Allied Market Research. Text analytics identifies trends, ...

The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

Medallia, a software-as-a-service customer experience management (CEM) solutions company, has released Medallia Text Analytics, reportedly the first text analytics solution integrated into a CEM ...

Enhancements to customer experience strategy drive improvements at every stage of the customer journey London, UK, New York, NY and Oslo, Norway, Dec. 19, 2019 – Confirmit has announced that RS ...

Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more. The use of technologies like natural language processing (NLP) and ...

New Delhi, November 5, 2020 – Microsoft has announced the addition of Hindi as the latest language under its Text Analytics service to further support businesses and organizations with customer ...

Text analytics, sometimes called text data mining, is the process of uncovering insightful and actionable information, trends, or patterns from text. The extracted and structured data is much more ...

Lexalytics®, a leader in cloud and on-prem text analytics solutions, announced that it has bolstered the machine learning (ML) capabilities of its Salience text analytics platform, making it easier ...

Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth. Delivering superior customer experiences (CX) is a powerful ...

Natural language processing (NLP) has dozens of applications, from drug discovery to data categorization to robotic process automation. But nowhere has its benefits been more evident than in customer ...

BOSTON, March 18, 2020 —Luminoso, the company that turns unstructured text data into business-critical insights, announced that the company’s cloud-based text analytics application Daylight Express is ...

As a company that offers a lot of products or services, wouldn’t it be nice to know exactly which ones your customers are talking about? If you had an idea of what they like and don’t like, you could ...