Southwest’s CEO brands new bag fees and seat assignments as “choice,” but one traveler argues it’s really a shift toward ...

After Southwest made big changes to its baggage and seating policies, the CEO floated a few more ideas. What's on the table ...

For decades, Southwest Airlines was known and praised as a consumer-friendly option for travelers with transparent pricing, a ...

On Reddit, multiple posters were vehemently opposed to the change.One commenter who flies Southwest 60-70 times per year valued the ability to change flights, frequently at the last minute. “I ...

As a preview, Southwest canceled 33 flights between Nov. 17 and Nov. 26 – just 0.1% of its schedule for the Thanksgiving travel period, according to flight-tracking website Flightaware.

Southwest Airlines ends its 50-year free checked bag policy starting May 28, ... Potential customer reaction and industry impact.

Southwest has struggled to track along with changing customer preferences post-pandemic. The pricing of individual options and bag fees has proliferated through the industry in recent years ...

Southwest Airlines' Customer of Size policy benefits plus-sized passengers and ensures comfortable seating on flights. The introduction of assigned seating and premium options may affect the ...

Before moving to Cleveland in 2020, Michael Gerhart flew Southwest for years from Bradley International Airport in Hartford, Conn., reaching the airline’s A-list status that granted same-day ...

Almost a year later, Southwest Airlines is bracing itself for what will likely be a hefty fine from the Department of Transportation (DOT). It all stems from last year’s epic December 2022 meltdown ...