Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com. No, Desk.com pages don’t have a ...

Today's customers have exceptionally high service expectations—even more so during the holiday rush. In fact, customer service is so important to consumers that 32 percent of surveyed holiday shoppers ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

The next generation of Salesforce's Desk.com platform is going visual -- as in video support. The customer relationship management (CRM) giant just introduced a new Salesforce Desk.com Support Center, ...

GetFeedback.com has launched GetFeedback for Salesforce.com's Desk.com, an integrated customer feedback system for customer service and support. GetFeedback for Desk.com allows any company to collect ...

SAN FRANCISCO, July 15, 2014 /PRNewswire/ — Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that DealerFire transformed its customer service to achieve a 1,262 percent return ...

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application. Desk.com is ...