The new software builds on the "Service Cloud" applications the company debuted in January and which now have more than 8,000 customers, said Kraig Swensrud, product marketing vice president at ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

Salesforce believes there has been unauthorized access to its customers’ data through the Gainsight app’s connection to its ...

The on-demand CRM vendor will add technologies that cater to users who find answers to service questions using means besides traditional call centers, such as search engines or social networking ...

Salesforce has integrated Google‘s online productivity applications with its on-demand CRM (customer relationship management) offerings, Salesforce plans to announce Monday. The deal, which was the ...