"What time's the last train to Bangalore, please?" Up to half of the UK's national rail enquiries calls will now be handled from India as part of a new £100m contract to be run by BT and Ventura. The ...

BT wins contract to handle overflow calls during busy periods… BT has won a contract to provide automated speech recognition technology for the UK's National Rail Enquiries telephone service. The ...

Rail passengers across the UK are struggling to access real-time information about train departures and arrivals, due to technical difficulties blighting National Rail Enquiries. The organisation ...

As part of National Rail Enquiries (NRE) on-going aim to provide the best and most useful information to the train traveller, it has partnered with University College London and Microsoft to analyse ...