ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

FLINT, Mich. (WJRT) - A Flint air quality monitoring site owned by the Michigan Department of Environment, Great Lakes, and Energy has been robbed, halting the state's ability to track air quality in ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

It can be tough to manage data manually, and doing so can sometimes lead to errors or inefficiencies. Spreadsheets can get overly complex, and data quality can suffer. This has become a large enough ...

Workflow automation, media processing, and video quality monitoring broadcast technology firm Telestream has brought to market ARGUS, its next generation centralized video monitoring management ...

Atomos announces a new addition to its award-winning Shinobi range of professional monitors with the new Shinobi GO, a slim, ...

Checking air quality online is becoming as easy as checking traffic. Shair, a real-time air-quality mapping platform, is now measuring particulate matter and other pollutants in the San Francisco Bay ...

What if the air you breathe every day, inside your home or workspace, was silently affecting your health? From fatigue and headaches to long-term respiratory issues, poor indoor air quality is often ...

Once considered just a basic business tool, the term quality assurance now pertains to much more than a simple service observe function and the subsequent post mortem analysis of call agent behaviors.

“The launch of TantaComm Evaluate serves as an additional layer to Capture, our foundational interaction recording platform,” stated Ruben Moffett, Chief Operating Officer. “Evaluate builds upon ...