In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Customer service has greatly benefited from artificial intelligence already, though many customers and company staff members have also been frustrated. AI has had problems, but better AI, better ...

Agile, Lean, and Systems Thinking frameworks offer flexible, customer-focused, and iterative approaches to quality management ...

Every business needs a quality control policy, whether it manufactures products or not. However, your quality control policies have to be cost effective. On the one hand, offering customers poor ...

When customers feel that they can count on the consistent quality of your products, they're more likely to give you their repeat business. Consistent quality takes hard work, attention to detail and ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Being at odds with customers is never a situation in which a business wants to be. However, in healthcare this can often be the case. Wait times, a lack of communication and other operational glitches ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...