MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have ...

The Purpose of a Six Sigma Process Map When working with a Lean Six Sigma project team comprised of six, ten, fifteen or more people, it is likely that each member of the team will have a unique idea ...

All process mapping exercises were historically done on paper or in other solutions. Now organizations can design, map, organize and create desktop triggers for real-time process mapping all within ...

Contract Electronics Manufacturer Cogent Technology has revolutionised the way in which it does business. Following 2 years of development, beginning with a detailed E2E process mapping exercise, MaPS ...