This content is sponsored by NRC Health. The numbers on the balance sheet bear this out. Returning patients bolster revenues—one patient’s lifetime health spending is worth about $1.4 million per ...

Nearly three-quarters of healthcare CFOs see patient experience as the most important growth priority for their organizations, according to a Grant Thornton survey of more than 100 CFOs.

Patient loyalty has never been more fragile. With numerous healthcare choices available, patients expect personalized experiences, clear communication, and easy access to care. When those expectations ...

Navigating inefficient payment processes has become one of the biggest pain points for patients. A recent study shows that more than half of U.S. patients report encountering confusion, errors, or ...

Please provide your email address to receive an email when new articles are posted on . Patient retention is important for cosmetic dermatology offices, according to a speaker. Longer appointment ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Good morning. CFOs in the health care sector are laser-focused on building patient loyalty, and some may be taking a nod from retailers in using advanced tech to enhance the customer experience.

For all the technology. For all the talk about patient-centered care. For all the wizz-bang technology rolled out for the patient’s “convenience.” For all the branding with expensive marketing budgets ...

The following article is written by Anne Dean, RN, BSN, LRM, CEO and co-founder of The ADA Group. As more ambulatory surgery centers are developed, competition is getting fierce and patient ...

WASHINGTON--(BUSINESS WIRE)--Digital Health Strategies, Inc. (DHS), a healthcare-exclusive, data and technology-enabled solutions company, today announced it has closed a Series A funding round to ...

LINCOLN, Neb.--(BUSINESS WIRE)-- NRC Health, the leading partner in Healthcare Experience Management, is proud to announce the recipients of its 2025 Consumer Loyalty Awards, Excellence in Patient ...

We don’t do CRM in the classic sense,” explains John Zimmer, vice president of marketing at Toshiba America Medical Systems. Although the company’s customer management system began as a sales force ...