The Clarion-Ledger

Journey.ai Expands Secure End-to-End Automation in Zoom Virtual Agent with Payments, Authentication, Forms, & Signatures

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without Exposing Raw Data to AI Systems By integrating Journey.ai into Zoom Virtual Agent, ...
MarketWatch

Level AI Announces Major AI Virtual Agent Expansion: Delivering Human-Quality AI for Every Interaction

The MarketWatch News Department was not involved in the creation of this content. MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly ...
NorthJersey.com

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Virtual agents now handle a large portion of routine queries, allowing human agents to focus on complex problems that require empathy and judgment. AI contact center companies are investing heavily in ...
CSOonline

ServiceNow BodySnatcher flaw highlights risks of rushed AI integrations

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...
Forbes

Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...