Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

As a descriptor, net promoter score (NPS) was coined by author, speaker and business strategist Frederick Reichheld in the Harvard Business Review back in 2003. His claim was simple: NPS “… is the one ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

MARLBOROUGH, Mass.--(BUSINESS WIRE)--ExaGrid ®, the industry’s only Tiered Backup Storage solution, today announced that the company achieved a +81 Net Promoter score (NPS). NPS measures the loyalty ...

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...

IRVING, Texas, Feb. 22, 2024 (GLOBE NEWSWIRE) -- Once again, U.S. Oral Surgery Management (USOSM) surgeon partners have achieved world-class Net Promoter Score™ (NPS) status, earning an overall NPS of ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth. Net promoter score (NPS) first captured the imagination of the ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--11:11 Systems today announced it has been named the Top Vendor NPS: All Cloud by AVANT, a leading distributor of next-generation technology solutions. This ...