This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. Software quality, as Churchill ...

Quality metrics are an objective, verifiable number. Unlike subjective data, the number is both quantifiable and can be confirmed. The potential downside to quality metrics is that the data may be ...

Service has now been shown to be an important part of customer's experience on the web (as it always has been in the offline world). In fact, various research firms are advising all companies to focus ...

Less than 2 decades after publication of the National Academy of Medicine's (formerly the Institute of Medicine) Crossing the Quality Chasm: A New Health System for the 21st Century, quality ...

We rate Uber drivers, restaurants, Amazon delivery, and much more, but when it comes to our own health experience, we often have little to no data. That’s especially scary because the business model ...

Productivity is the measure of an organization's ability to produce a good or a service. While organizations that produce goods can point to the total finished number of products as evidence, it's ...

As someone who leads an integrated health care delivery system, this is a question I frequently find myself asking. The obvious answer, of course, is to develop measurements based on treatment ...

We are at an inflection point in our efforts to measure the quality of U.S. health care. Most medical professionals accept that rigorous quality measurement is essential to improving care and ...

Quality data is the cornerstone of good business decisions. To ensure your data is high quality, it must first be measured. Organizations struggle to maintain good data quality, especially as ...