From individual customer benefits to a SaaS maturity model Individual customer benefits are crucial to document (The do's and don'ts of the customer use case - the bedrock of B2B content strategy).

To truly be effective, a cybersecurity program must continually evolve and improve. The problem is, many organizations don’t have a clear sense of where they are today and how to improve for tomorrow.

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Business continuity remains a major focus for organisations, but many discover their true recovery readiness only during an actual disruption, whether ransomware, accidental data deletion, or system ...

As part of the digital transformation race, cloud adoption has continued to accelerate across the enterprise. But despite its growth, the trends show many IT and security leaders are still not ...