Forbes contributors publish independent expert analyses and insights. Stepping into a managerial role isn’t just about delegation, development, and motivation. It’s about learning how to handle the ...

Forbes contributors publish independent expert analyses and insights. I write about strong leadership, career strategy, and managing up. Jan 24, 2024, 12:57pm EST Managers today are under more ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Consider Sarah, a star barista at a popular coffee chain. Her lattes were legendary, and she had top-notch rapport with regulars. When a new manager position opened up, Sarah was the obvious choice.