So patient, so knowledgeable. Swoon! Consumer Reports, the popular magazine and website for figuring out what consumers think about all sorts of products and services, just published its annual reader ...

Apple's latest operating system announced at WWDC has many new features, but you'll need a fairly recent Mac to run it. Sarah Lord covers TVs and home entertainment. Prior to joining CNET, Sarah ...

I’ve put together an essential foundation document for Mac users who may sometimes try to help support friends and family. Still having problems? Restart the Mac holding down Command-R to enter Disk ...

Jessa Jones says the Apple Support Communities forum gives users erroneous information on recovering lost data. Photo courtesy of Jessa Jones When Jessa Jones’ twin daughters flushed her iPhone down ...

MINNEAPOLIS--(BUSINESS WIRE)--Apple continues to lead Dell and HP in customer service quality for phone-based technical support, but customers are reporting more problems with the automated part of ...

Here at Ars, we are no strangers to online tech support scammers. For years now, we have played along with scammers, cajoled them, and called them out on their tricks. Such scams are notoriously ...

Apple has released the second public beta of macOS Tahoe 26.2 with the Edge Light feature. Edge Light can light up the edges ...

One time I thought my MBP battery was prematurely dying so I took it to a 3rd party authorized Apple Repair center, and the guy had a thumb drive with some special Apple software that he booted off, ...

It's always frustrating when you're having an issue with your device and don't know how to fix it. That's why some smart tech companies like Microsoft are making it easier for you with their helpful ...

Apple Inc., facing a controversy in France over the iPhone 12's radiation levels, has advised tech-support staff not to volunteer any information when consumers ask about the issue. Save my User ID ...