In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

Which insurance companies made consumers the least happy in 2024? American Bankers Insurance most angered homeowners last year, and Infinity Insurance, an affiliate of Kemper, earned the worst rating ...

TALLAHASSEE — In an extraordinary criticism of one state agency by another, Florida’s Office of Insurance Regulation told legislators that a department led by then-Chief Financial Officer Jimmy ...

Complaints about auto and health insurance were the most common from consumers in the state of Massachusetts, according to an analysis of data from the Office of Consumer Affairs and Business ...