Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Using ChatGPT is a lot simpler than you think, and there are many ways to make it work best for you. Amanda Smith is a ...

Meta invests in AI chatbots by hiring contractors for markets like India and Indonesia, as privacy and policy scrutiny escalate.

While users won’t be able to opt out from the new policy, the content of some conversations will be automatically excluded.