The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

HM Revenue and Customs (HMRC) has been accused by a public spending watchdog of degrading its own services “as a matter of policy” and damaging public confidence in the tax system. Concerns about a ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

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HMRC service performance has been a hot topic for some time and has received considerable attention in mainstream media, at parliamentary committees and elsewhere. Professional bodies continue to ...

HM Revenue and Customs (HMRC) has come under fire from a public spending watchdog for allegedly downgrading its services "as a matter of policy" and eroding trust in the tax system. The Public ...