We’ve all likely experienced it — some sort of serious issue with a Google product, maybe having been locked out of an account or losing an important document, and you wish you could call or reach out ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Last night Google Fi disclosed a data breach to customers that, for at least one person, turned out to be a far more serious situation involving their phone number being moved to another device and ...

CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

Google’s John Mueller states that customer reviews are still not taken into account when it comes to web search results. This topic is discussed during the Google Search Central SEO hangout recorded ...