Genesys announces a new cloud-based contact center solution. On the first day of Dreamforce 2012, Genesys announced a new cloud-based contact center solution, Genesys Connect. Genesys is highlighting ...

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up. Genesys, a customer experience orchestration software provider, has ...

NexTalk, a provider of accessible communication technologies, has integrated with cloud contact center platforms from Amazon Connect, Genesys, NiCE, and SharpenCX, enabling organizations to ...

NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry’s most widely used cloud and contact center platforms: ...

Third consecutive Genesys partner award highlights CallTower’s momentum in delivering scalable, AI-driven customer experience solutions for the mid-market.LONDON, SALT LAKE CITY, UT, ROCHESTER, NY, ...