In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training Support Center, June 27, to participate of the Operation of Excellence ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

CDK received Gold and Bronze Stevie® Awards for Customer Service Training/Coaching Program of the Year and Customer Service Transformation.

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Providing world-class service and helping our customers succeed is a top priority,” said Marie Anderson, Chief Customer Success Officer at ISN. “Earning a Stevie Award, and in multiple categories, is ...