While conflict is natural, it can also be one of the most uncomfortable parts of life and business. Where two or more people feel strongly about opposing ideas, emotions can run high and communication ...

If you work with other people, it is only a matter of time until there is some form of interpersonal dissatisfaction, dysfunction, or conflict. These problems are rarely effectively resolved without ...

We likely all have a fairytale love we saw on TV that we admired and hoped to experience one day. One thing that we often forget is that even the couples in these “perfect” love stories had some sort ...

As lawyers, many of us tend to avoid difficult conversations. Although by nature, we are professional communicators — arguing a case in court, negotiating a business deal, and advising clients are ...

A client, we’ll call her Gina, was agonizing over a conversation she knew she needed to have with her mom, but she was caught up in the fear of the “what if”s” and worst-case scenarios about how it ...

As a leader, the art of managing difficult conversations is crucial. The foundation of these discussions should be grounded in an understanding of human psychology to ensure a response that won’t be ...

Emotion management is a necessary skill for anybody who plans to engage in a difficult conversation or negotiation. While more and more negotiators are appearing to embrace this skill, there are still ...