For both discrete and OEM manufacturers, the shift is on to a more service-oriented way of doing business. Manufacturers are finding themselves focused more on customer engagement than product ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

There are two sides to creating an amazing customer experience. There's the "smiles" side and there's the "systems" side. Put another way, there’s the caring-and ...

CARY, N.C.--(BUSINESS WIRE)--Cornerstone Building Brands, Inc. (NYSE: CNR), the largest manufacturer of exterior building products in North America, is proud to announce that Sandy East, Vice ...