It goes without saying that customers today expect better, faster service than ever before. Keeping up with demand is challenging enough, but exceeding expectations is entirely another animal—and it's ...

NORTH BILLERICA, MA--(Marketwired - Apr 7, 2014) - Omega Management Group Corp., specialists in driving companies' revenues and profits by implementing Customer Experience Management (CEM) strategies ...

Dr. Rado Kotorov is vice president of Product Marketing for Information Builders and works both with the Business Intelligence and the iWay product divisions to provide thought leadership, analyze ...

If you're looking for an expert on customer service, it's hard to top Bill Price. His career includes a stop at McKinsey, as well as the trial-by-fire experience of being Amazon.com's first head of ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

The three top countries for customer service may not be the ones you expect. According to a new report from Zendesk, a cloud-based customer service platform provider, New Zealand, Canada and Norway ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Social media empowers consumers to radically influence your brand -- for better or worse. In fact, prospects and customers have the ability to participate directly in your marketing. As a result, one ...