Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours ...
This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.
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