Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

With years of hands-on experience working in cannabis dispensaries as a budtender, sales manager and director of vendor relations, I discovered that creating a “guest-like” experience—rather than ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

What would it mean for your brand and your bottom line if your employees could feel and act on what your customers are feeling? For example, say you’re running a mortgage loan department at a bank.

Companies large and small collect an ever-growing amount of data. According to a TechJury report, in 2020, every person on average generated 1.7 megabytes of data per second. All of that isn’t ...

Barry is President and CEO of Deluxe, a Trusted Payments and Business Technology™ company that helps businesses pay, get paid and grow. NYSE: DLX. Customers are the lifeblood of any business.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...