Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

Add Yahoo as a preferred source to see more of our stories on Google. Enough, already. (Roberto Machado Noa—LightRocket/Getty Images) One week last autumn, I hit my customer feedback limit. I had seen ...

SAN DIEGO--(BUSINESS WIRE)--In a business landscape where customer experience (CX) is a key differentiator, executives are navigating the complex challenge of harnessing AI to drive meaningful impact.

As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking how work gets ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority in 2026 — a notable shift from last year, when CX didn’t even crack the top ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved three airlines and three hotel stays. At ...